Administrative Assistant
Aurora, IL | Full-Time
Be the steady center of a fast-moving service operation. As an Administrative Assistant at Service Plus, you’ll support daily scheduling, customer communication, billing workflows, and service documentation — keeping our teams organized and our customers informed.
If you’re detail-oriented, friendly on the phone, and thrive on helping people, you’ll fit right in.
What You’ll Do
- Answer inbound calls, create service tickets, and update customer records.
- Assist dispatch during peak times; coordinate follow-ups and return visits.
- Process invoices, reconcile timecards, and route payments to accounting.
- Support warranty part processing, returns, and basic reporting.
- Maintain organized digital files and service logs for easy retrieval.
What We’re Looking For
- 2+ years in customer service, admin, billing, or dispatch support.
- Strong computer skills and comfort with CRM/service platforms.
- Excellent phone presence, accuracy, and multitasking.
- High school diploma or GED; HVAC industry experience a plus.
Nice-to-Haves
- Basic understanding of HVAC service terms and workflows.
- Experience with timecard checks, invoice logs, and data entry audits.
- Local geography familiarity.
Why Join Us
- Help deliver a smooth, reliable experience for every customer.
- Be part of a supportive team that values clarity, kindness, and follow-through.
- Opportunities to grow into dispatch or operations roles.
What We Offer
- Competitive pay and performance incentives.
- Health, dental, vision, life insurance, and 401(k) with match.
- PTO, paid holidays, and professional development.
Ready to support a high-performing service team and make customers’ day easier?
Please submit your resume and a brief introduction to our hiring team.
Let’s build something exceptional — together.
